FAQ: Sanctuary: The Keepers Era
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

[Early Bird] Who gets the Early Bird?

The Early Bird is available for the first 72 hours of the campaign. To get the Early Bird, you need to pledge our project within the time limit. Only backers who choose the “Kickstarter Edition” pledge will receive the Early Bird. As an alternative, you can choose any pledge level in the first 72 hours, then upgrade your pledge to “Kickstarter Edition” before the end of the campaign.

Last updated: March 25, 2020 10:26

[Early Bird] Will I get the Early Bird if I pledge 1€ in the first 72h?

Yes, if you pledged 1€ in the first 72 hours,and you upgrade your pledge to “Kickstarter Edition” before the end of the campaign, you will get the free Art Book!

Last updated: March 25, 2020 10:26

[Early Bird] How do I know if I'm eligible for the free Hardcover Art Book - Early Bird?

If you pledged the game before March 28th at 17:15 CEST and you chose the “Kickstarter Edition” pledge, you will get the free add-on!

Last updated: March 25, 2020 10:26

[Early Bird] Will I get the Early Bird if I pledge the portable card games: “Lands of Dawn“ and/or “Lands of Dusk”?

No, the special hardcover Art Book is a premium Early Bird only for those who pledge the “Kickstarter Edition”. You can always upgrade your pledge before the end of the campaign to meet the requirements of the Early Bird. However, if you like the Art Book and you don’t want to change your pledge, you can add it to your order as an add-on in the pledge manager after the campaign ends. Don’t miss it!

Last updated: March 25, 2020 10:50

[Pledge] How does the Keepers Glory Pledge work?

We have always given our backers the chance to upgrade their €1 pledge later in the pledge manager. Now, especially now, due to the terrible circumstances we all are facing, we want to repeat this. All those who pledge €1 during the campaign will get access to the pledge manager maintaining the same Kickstarter offers.

Please take into consideration that those who pledge the Keepers Glory will get access to the Early Bird reward only if they upgrade it before the end of the campaign to the Kickstarter Edition pledge. At the closing of the pledge manager the Keepers Glory pledge does not allow you to redeem to Tabula Pulse’s rewards.

Last updated: March 25, 2020 12:10

[Add-on pin] What is the #andratuttobene Special Pin? What does it mean and what is it for?

The Pin #andratuttobene is a special add-on we designed for backers, in Italy and worldwide, who want to engage in the response to the Covid-19 pandemic and show their support. As you know, we are living in a very difficult time because of this global emergency, which is causing serious consequences on the life of us all. Our work could be done in some way digitally, and despite all the difficulties this entails, we decided to keep on working on the campaign to bring our project to life, since we believe this could be a way to not give in to this sad situation. The special pin brings a message of resiliency, #andratuttobene, which means “everything will be fine”. The add-on can be purchased for 5€ in the pledge manager at the end of the campaign. All proceeds will go to the Protezione Civile Italiana, which collects funds to sustain their efforts against the pandemic in Italy.

Last updated: March 25, 2020 10:50

[Returning backers] I am a returning backer. Are there any special benefits for me?

Our backers are our strength. You transformed our dreams into reality! Our deepest gratitude goes to you and we keep that constantly in mind! For this reason we decided to create a special portal called “Tabula Pulse”, dedicated to you, to reserve you special rewards, not only in this campaign but in all future campaigns. Discover it at this link: https://pulse.tabula.games/

Last updated: March 25, 2020 10:50

[Returning backers] How does Tabula Pulse work?

Tabula Pulse is dedicated to all Tabula Games supporters. At the closing of the pledge manager the Keepers Glory pledge does not allow you to redeem to Tabula Pulse’s rewards. The rewards can vary based on the actions you took to support our projects in time, first you need to sign up with your Kickstarter email. Once you signed up, by clicking the link “Verify Your Email”, you will see what rewards you can claim and get them right away from your dashboard. For any further information, visit the link https://pulse.tabula.games/how-it-works/.

Last updated: March 25, 2020 10:50

[Early Bird and returning backers] Can I get more than one free Hardcover Art Book if I’m an Early Bird and a Returning Backer?

No, you can’t get more than one free Hardcover Artbook. If you already pledged in the first 72h (you’re awesome!), and you choose the “Kickstarter Edition” pledge, you already obtained that reward! If, as a returning Backer, you get the same reward from Tabula Pulse by any means, you still get only one free add-on. Also, your name will be one of the first inside the Kickstarter edition magnetic box since the names are listed in order backed!

Last updated: March 25, 2020 10:50

[Returning Backer Reward] What does it mean that names will be listed in order backed?

It means that our first returning backer will be the first name printed inside the box, the second one will be the second and so on until we reach the last returning backer.

Last updated: March 25, 2020 10:50

[Sanctuary: The Keepers Era - retail edition] Is a retail edition of the game available?

For the retail channel there is the special bundle containing 12x “Lands of Dawn“ and 12x “Lands of Dusk”. That bundle is only for those who will provide their VAT number. The Kickstarter Edition is not available for retail, but maybe in the future there will be further releases, like we have done with the Essential Edition of Mysthea.

Last updated: March 25, 2020 10:50

[Sanctuary: The Keepers Era - language] Is the game language independent?

No, it isn’t, the cards contain both words and icons in order to be more usable. Yet don’t worry, texts and icons are simple and intuitive.

Last updated: March 25, 2020 10:50

[Sanctuary: The Keepers Era - languages] Will the game be available in other languages?

If we reach a certain number of requests for translations in the pledge manager, we will be happy to print the game also in other languages. Digital rulebooks will be released in multiple languages.

Last updated: March 25, 2020 10:50

[Sanctuary: The Keepers Era Co-op player mode] Does the game have a Co-op player mode?

No, Sanctuary: The Keepers Era is a competitive game.

Last updated: March 25, 2020 10:50

[Sanctuary: The Keepers Era Solo player mode] Does the game have a Solo player mode?

Yes, there is also the Solo player mode, which is included in every pledge level, including Lands of Dawn and Lands of Dusk

Last updated: March 25, 2020 10:50

[Rules] Will the rulebook be available in my language?

Downloadable digital rulebooks will be available in English, German, French, Italian, Spanish, and Japanese. More localizations could follow after the campaign.

Last updated: March 25, 2020 10:50

[Rules] Can I see Sanctuary: The Keepers Era’s rules?

Sure, just follow this link for the 1 vs 1 :

https://drive.google.com/open?id=1Ek8vkxjtXO1T0iRuVfZp57C6O0jV564P

and the following link for the Solo Mode:

https://drive.google.com/open?id=1AAcUTP90jkcdXZT5RmkRDvborwXEQak-

Last updated: March 25, 2020 10:58

[Game] What size are the cards?

They are standard “poker size” cards (63.5mm X 88.9 mm).

Last updated: March 25, 2020 10:58

[Game components] Why are there so many Splendor and Aegis tokens inside the magnetic box?

Sanctuary Cards have two tracks to represent their variable values. You can either choose to keep track of their score by moving a single token on the numbers of each track, but we choose to enrich the Kickstarter Edition with premium components such as the playmats, where every token can be used as a representation of one point on the corresponding track. This ensures a better readability and, therefore, improves the usability of the game, but it also requires to include a higher number of tokens inside the box.

Last updated: March 25, 2020 10:58

[Add-ons] How can I get the add-ons?

To add items to your pledge, manually add the € amount to your base pledge. After the campaign ends you will be asked which items you would like to get in the survey.

Last updated: March 25, 2020 10:58

[Shipping] Why is shipping not charged during the campaign?

Charging for shipping on Kickstarter also means we would have to take into account Kickstarter Fees on shipping costs, which would make it more expensive for you.

Last updated: March 25, 2020 10:58

[Shipping] Why in some regions do I have to pay the same shipping cost for the Land of Dawn and the Land of Dusk as I would pay for the Kickstarter magnetic box?

Each region has its own weight ranges to which a certain shipping cost is linked. In some regions, like Canada and Norway, both the smaller games and the magnetic box are considered in the same volume/weight rank so we get the same shipping cost.

Last updated: March 25, 2020 10:58

[Shipping for retailers] If I am a retailer and I wish to get multiple special bundles, how can I know the shipping cost?

Please contact us at retailers@tabula.games to inquiry about the shipping prices.

Last updated: March 25, 2020 10:58

[Retailers] Do you offer retailer options or bulk discounts?

We have a bundle in the pledge levels that comes with a 5% discount.

Last updated: March 25, 2020 10:58

[Support] I wrote a comment or a message and I haven’t received a reply. Why?

Sometimes we just have a high volume of messages to respond to! You can expect an answer during EU office hours and generally within 48h from when you contacted us. If you feel your message fell through the cracks and we missed it, write to us again after 48h at support@tabula.games!

Last updated: March 25, 2020 10:58

[Post Campaign] Will you activate a Late Pledge option?

Yes, we will activate a late pledge option from the end of the campaign until production to help us finish our inventory and avoid overstocking. The game will be sold at a higher price during the late pledge.

Last updated: March 25, 2020 10:58

[Post Campaign] Will people who only pledged €1 or more be able to upgrade their pledge at the same campaign prices?

Yes, all the people who pledged €1 or more will be able to upgrade their pledge keeping the campaign prices.

Last updated: March 25, 2020 10:58

[Post Campaign] Will I be able to upgrade my pledge level in the post campaign survey?

Yes, in the post campaign survey it will be possible to upgrade your pledge level.

Last updated: March 25, 2020 10:58

[Riddles] How can I play the Boardgamegeek Riddles?

The Riddles will be published on our Board Game Geek page (Sanctuary: The Keepers Era) every mon-tue-wed-thu. The Riddles are challenging ways to test your knowledge of the game and your strategic skills: in order to solve a riddle, you need to write down a list of moves that you can perform in one turn to win a given battle. The fastest player to post the correct answer is declared the winner. We planned the Riddles to offer a source of entertainment for our backers, and a way to reward the most passionate ones. You will be able to find a new riddle every working day of the week except Friday. On Monday and Wednesday, new riddles will come out at 6PM CEST, while on Tuesday and Thursday they are scheduled for 10AM CEST, so that all the time zones are covered and everyone gets their chance to play.

Last updated: March 25, 2020 10:58

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us